Unless otherwise specified there are no returns for purchases of electronic documents. However hard copy documents, can be returned if an order has been mistakenly placed twice or on a case by case basis (e.g. the standards purchased are incorrect and have to be returned to be corrected)
If there is an issue regarding return/refund or cancellation of the purchase of Standard(s) by the client, an email should be sent to firstname.lastname@example.org outlining the concerns with electronic file/s, etc., within (2) working days (excluding holidays) of purchasing the Standards. Once the complaint is verified, a cash refund will be issued via wire transfer for online order/s or cheque within one week of purchase of the Standard/s. In the case of any issue with an electronic file, the file will be corrected and resent to the client.
To be eligible for a refund in the case of hard copy purchase/s of a Standard/s, the product has to be returned within (5) five to (10) ten working days of your purchase. The money will be refunded by the original payment method that was used. For credit card/debit card payments it may take 5 to 10 business days for a refund to be reflected on your credit card statement.
If there is an issue regarding return/refund or cancellation for the request and payment for Verification service(s), which can include a client being double-billed for a verification of either fuel pumps/scales by the BBSQ, please send an email to email@example.com outlining the issue(s), within (2) working days (excluding holidays). Once the complaint is verified, a cash refund will be issued via cheque within one week of verification. For credit card/debit card payments it may take 5 to 10 business days for a refund to be reflected on your credit card statement.